POC Security and Privacy

The Point-of-Care (POC) is HIPAA, PIPEDA, AUS Privacy Act, CCPA, and GDPR Compliant  #

This Point-of-Care (POC) Platform meets medical-grade security and privacy protections to secure your and client personal health information (PHI) stored within the POC Platform. 


  • HIPAA Compliance & Business Associate’s Agreement (BAA
  • PIPEDACompliance
  • AUS Privacy Act
  • CCPA
  • GDPR Compliance
  • PCI Compliance
  • HIPAA-compliant Zoom
  • Back Up Procedures

HIPAA Compliance & Business Associate’s Agreement (BAA) #

  • The Health Insurance Portability and Accountability Act (HIPAA) is a series of US regulations that protects personal health information. This POC is compliant with the HIPAA Privacy Rule, the HIPAA Security Rule, the HIPAA Breach Notification Rule, the HIPAA Administrative Safeguards, and the HIPAA Physical Safeguards.

Business Associates Agreements are in place with strategic partners and site sessions are encrypted with 512-bit Secure Socket Layer technology. A Business Associate’s Agreement with entities, and access to specific provider and client profiles is highly limited, regulated, and closely monitored. Team members have signed agreements in place accordingly.

PIPEDA Compliance #

AUS Privacy Act #

  • The AUS Privacy Act includes thirteen Australian Privacy Principles that outlines how personal information must be protected, secured, and stored by health care providers and professional entities. The POC follows the AUS Privacy Act.


GDPR Compliance #

  • The POC is GDPR-compliant, to be consistent with the EU’s updated General Data Protection Regulations. 
  • Here are our terms of use and privacy policy to provide transparency on how personal information is collected, stored, and shared.

This POC is PCI Compliant #

This system protects credit card and bank account information. We incorporate industry-leading measures to secure the financial information of you and your clients.

What is PCI Compliance?

The Payment Card Industry Data Security Standard, a set of security measures designed to ensure a secure environment for transmitted credit card information. Our payment processor is certified as PCI Service Provider Level 1, the highest possible level. The POC tokenizes and encrypts all payment information and payment information is not stored by Metabolic Code®, nor accessible to anyone within the organization.

What Makes The POC PCI Compliant?

We partner with Stripe and Microsoft’s Azure on PCI compliance:

Azure compliance –  https://www.microsoft.com/en-us/trustcenter/Compliance/HIPAA

This POC integrates with HIPAA-compliant Zoom #

The HIPAA-compliant level of Zoom is available, which is the most secure version of Zoom available. HIPAA-compliant Zoom is used by hospitals, medical facilities, and clinics all over the world for end-to-end 256-bit AES encrypted and secure video and audio calls. This offers an added layer of protection over direct-to-consumer version of Zoom available to the public. 

We also offers a built-in WebRTC solution for video chat that does not utilize Zoom. Providers can alternatively choose to utilize Zoom or our built in telehealth software, when they go to schedule a call.


Back Up Procedures #

Information held in the POC is secured and backed up regularly on our servers; we partner with AWS, Aptible, and Microsoft Azure to ensure that data is encrypted and prevent data loss. We keep full audit trails of information if ever needed. If you would like an export of your information for personal records, please send up as support ticket through the practitioner support page HERE.

Additional resources #

Practitioner Support: Submit your questions through the form on the Support page HERE

POC Weekly Training: Join one of our weekly trainings to ask questions and work through settings. Link to upcoming events is also listed on the practitioner support page HERE

Get Started

Metabolic Code® is a personalized health evaluation program that creates a precise plan of action for people to live and feel better.

Enhance Your Practice

Our cloud-based point-of-care system makes it easy to manage patient information, generate personalized wellness plans, and deliver health products right to your patient’s doorstep.

Metabolic Code for you

Experience what so many others have done to rapidly improve their health and vitality long-term. We have lifestyle programs created for people with all types of goals and dietary needs.