Metabolic Code Pro Practitioner FAQ
No, we do not sell questionnaires directly through the website. If someone would like a Metabolic Code® Report they must register as a patient with a Metabolic Code practitioner.
The cost of the reports is up to each practitioner.
Yes. Previous Questionnaire answers can be “re-used” within a 60 day time period and a new order with labs created to provide a new, updated Report.
Option 1: In this case you would start a New Order for Questionnaire + Labs if there is a valid Questionnaire on file you will have the option to select it and “reuse previous questionnaire.”
Option 2: If the new order was already placed you can go to order details and choose to import the previously completed questionnaire
First, check to see if patient has already completed either the blood draw and/or the questionnaire.
(The draw center will check their DL and/or insurance card and may not draw blood if DOB doesn’t match)
If the questionnaire has been completed, DO NOT cancel the order because that questionnaire can be imported into a new order so the patient doesn’t have to retake the whole thing over again.
To make the DOB change – edit the patient record in pro.metaboliccode.com
Then create a new Lab+Questionnaire order and choose the option to reuse the previous questionnaire.
Here are some troubleshooting tips that you can talk your patient through:
Make sure you complete all required questions, if you miss a question and try to submit you will get an error.
We recommend using the Chrome browser for the best experience. Make sure browser is up to date.
Enter height in the follow format: If you are 5 feet 3 inches tall, enter 5.3
Enter weight in whole numbers (using LBS) : for example, if you weigh 135.5 pounds enter the value 136
Check your network connection if the questionnaire doesn’t seem to load
Make sure you scroll all the way down to the bottom to click Finish
After you have answered all the questions. The progress bar below will indicate 100% once you have answered all questions.
As soon as the patient completes their questionnaire an initial report will be generated by the system.
If you included labs in your order then as soon as the blood results post to our system another report will be generated.
If the patient doesn’t get their blood drawn in your office it’s important for then to go to a draw center as soon as possible as to not delay the final report. We recommend scheduling a follow up at least 4 weeks after the initial visit. A week before the appointment we recommend checking Pro to make sure they have completed their questionnaire and labs and that there have been no issues.
If you selected specialty labs this may affect the final report.
Find answers to your questions here.
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