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Metabolic Code FAQ

Orders placed through this website (metaboliccode.com) are eligible for free shipping if they meet the following requirements: 

  • 4 or more cases of water
  • Any supplement order that totals $200 or more before tax
  • We do not accept returns unless prior approval has been obtained for special cases within 30 days of ordering.
  • All products must be returned in re-sellable condition (no additional labels or writing on packaging).
  • A 25% restocking fee will be applied to all returns. We do not issue call tags for products returned unless our office has made an error in the order.
  • Our office must be notified prior to the return of any product.

To start a return request please visit our practitioner support page and fill out the the form, select “Supplement Support” as the reason. CLICK HERE

For issues related to supplement orders place through shop.metaboliccode.com please contact the supplement order line:

Phone: 877-445-9053

Email: supplements@onelogic.com

Returns for orders placed on shop.metaboliccode.com: click HERE to open an email; include the patient’s order number, name, and email address

  • If you purchased supplements directly from your practitioner’s office, reach out to them directly for returns and questions around protocol, reorders and drug interactions.
  • If you purchased product from shop.metaboliccode.com please email: supplements@onelogic.com

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