Practitioner Support
NOTE: IF YOU ARE A PATIENT
If you have questions about the following please reach out to your practitioner directly for assistance: email updates, address updates, phone updates, DOB updates, questions about your labs, questions about your assessment or report. For any other questions please use our customer contact form to connect with us CLICK HERE
HELP WITH LAB OR SUPPLEMENT ORDERS
Quest Diagnostics
To schedule a Quest pick-up, call:
866-697-8378
For all other Quest inquiries:
Phone: 866-226-8046
Email: dgxnational@questdiagnostics.com
Find a Quest draw center near you:
Click HERE
More Quest information HERE
Supplement Shop Orders
For help with supplement orders placed on
shop.metaboliccode.com
use the following support lines.
Phone: 877-445-9053
Email: supplements@onelogic.com
Returns for orders placed on shop.metaboliccode.com
click HERE to open an email;
include the patient’s order number, name, and email address.
Supplement Web Orders
For help with supplement orders placed through the web store through metaboliccode.com:
Our office must be notified prior to the return of any product.
See the full return policy on our FAQ page HERE
To start a return request, or to check order status, fill out the support form on this page and select “Supplement Order” as the reason.
QUICK LINKS, ON-BOARDING & FAQs
Point-of-Care Platform
Visit metaboliccodepro.com to log into the Point-of-Care Platform.
Download the app to access on the go. These apps are available to your clients as well.
Order Assessments & Labs
To order an assessment for one of your patients visit pro.metaboliccode.com. Here you can place a questionnaire and/or lab order.
Top Product Edu & Links
Check out our product reference guide where you will find all the products that are linked to our report with quick links to edu videos, monographs and more!
On-boarding (No Labs)
For practitioners that have either the Premium, or Premium +POC subscription. We will go over how to order assessments, how to shop supplements, and the resource center.
On-boarding (Labs)
For practitioners that have either the Premium +Labs, or Ultimate subscription. We will go over how to place lab orders, how to shop supplements, and the resource center.
On-boarding (POC)
For practitioners that have either the Premium +POC, or Ultimate subscription. This session will cover how to set up your calendar and intake flows, how to enroll people into the automated diet programs, and how to chart.
Login Cheat Sheet
Remember the MC utilizes three separate platforms. This Website, as well as the Point of Care, and the Assessment tool. Download this cheat sheet to help you remember the different URLs and login information for each.
Practitioner FAQ
Visit our Pro FAQ page to see a list of common questions we get asked about the questionnaire, labs, the report and signing up as a practitioner.
Knowledge Base
Detailed instructions on how to use the Metabolic Code® from the website store, point-of-care platform, and ordering questionnaires and labs.
Still Need Assistance?
Practitioners, if you still have questions about your account, labs or patient reports please fill out the form below and our team will get back to you as soon as possible to assist.
