Practitioner SupportĀ
NOTE: IF YOU ARE A PATIENT
If you have questions about the following please reach out to your practitioner directly for assistance: email updates, address updates, phone updates, DOB updates, questions about your labs, questions about your assessment or report. For any other questions please use our customer contact form to connect with us CLICK HERE
HELP WITH LAB OR SUPPLEMENT ORDERS
Quest Diagnostics
To schedule a Quest pick-up, call:
866-697-8378
For all other Quest inquiries:
Phone: 866-226-8046
Email: dgxnational@questdiagnostics.com
Find a Quest draw center near you:Ā
Click HERE
More Quest information HERE
Supplement Shop Orders
For help with supplement orders placed on
shop.metaboliccode.com
use the following support lines.Ā
Phone: 877-445-9053
Email: supplements@onelogic.com
Returns for orders placed on shop.metaboliccode.com
click HERE to open an email;
include the patientās order number, name, and email address.
Supplement Web Orders
For help with supplement orders placed through the web store through metaboliccode.com:
Our office must be notified prior to the return of any product.
See the full return policy on our FAQ page HERE
To start a return request fill out the support form on this page and select “Supplement Order” as the reason.Ā
QUICK LINKS, ONBOARDING & FAQs
Point of Care Platform
Visit metaboliccodepro.com to log into the Point of Care Platform.
Download the app to access on the go. These apps are available to your clients as well.
Order Assessments & Labs
To order an assessment for one of your patients visit pro.metaboliccode.com. Here you can place a questionnaire and/or lab order.Ā
Schedule Onboarding
Welcome on board practitioners! Make sure to join on-boarding sessions below. One deep dives into ordering assessments and labs the other focuses on using the point of care platform. Click each button to see available times.
Login Cheat Sheet
Remember the MC utilizes three separate platforms. This Website, as well as the Point of Care, and the Assessment tool. Download this cheat sheet to help you remember the different URLs and login information for each.
Practitioner FAQ
Visit our FAQ page to see a list of common questions we get asked about the questionnaire, labs, the report and signing up as a practitioner.
Knowledge Center
Detailed instructions on how to use the Metabolic CodeĀ® from the website store, point of care system, and ordering questionnaires and labs.Ā
Still Need Assistance?
Practitioners, if you still have questions about your account, labs or patient reports please fill out the form below and our team will get back to you as soon as possible to assist.Ā