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Practitioner Support 

NOTE: IF YOU ARE A PATIENT
If you have questions about the following please reach out to your practitioner directly for assistance: email updates, address updates, phone updates, DOB updates, questions about your labs, questions about your assessment or report. For any other questions please use our customer contact form to connect with us CLICK HERE

HELP WITH LAB OR SUPPLEMENT ORDERS

Quest Diagnostics

To schedule a Quest pick-up, call:
866-697-8378

For all other Quest inquiries:
Phone: 866-226-8046
Email: dgxnational@questdiagnostics.com

Find a Quest draw center near you: 
Click HERE

More Quest information HERE

Evexia Diagnostics

Support with Evexia Lab Orders:
Please submit a support ticket through their system HERE

Ask the Doctor: 
You can take advantage of their FREE Ask The Doctor service HERE

*Labs ordered through Evexia are NOT integrated into the Metabolic Code® Report at this time. 

Supplement Shop Orders

For help with supplement orders placed on
shop.metaboliccode.com
use the following support lines. 

Phone: 877-445-9053
Email: supplements@onelogic.com

Returns for orders placed on shop.metaboliccode.com
click HERE to open an email;
include the patient’s order number, name, and email address.

Supplement Web Orders

For help with supplement orders placed through the web store through metaboliccode.com:

Our office must be notified prior to the return of any product.

See the full return policy on our FAQ page HERE

To start a return request, or to check order status, fill out the support form on this page and select “Supplement Order” as the reason. 

QUICK LINKS, ON-BOARDING & FAQs

Point-of-Care Platform

Visit metaboliccodepro.com to log into the Point-of-Care Platform.

Download the app to access on the go. These apps are available to your clients as well.

Order Assessments & Labs

To order an assessment for one of your patients visit pro.metaboliccode.com. Here you can place a questionnaire and/or lab order. 

Top Product Edu & Links

Check out our product reference guide where you will find all the products that are linked to our report with quick links to edu videos, monographs and more!

On-boarding (No Labs)

For practitioners that have either the Premium, or Premium +POC subscription. We will go over how to order assessments, how to shop supplements, and the resource center. 

On-boarding (Labs)

For practitioners that have either the Premium +Labs, or Ultimate subscription. We will go over how to place lab orders, how to shop supplements, and the resource center. 

On-boarding (POC)

For practitioners that have either the Premium +POC, or Ultimate subscription. This session will cover how to set up your calendar and intake flows, how to enroll people into the automated diet programs, and how to chart. 

Login Cheat Sheet

Remember the MC utilizes three separate platforms. This Website, as well as the Point of Care, and the Assessment tool. Download this cheat sheet to help you remember the different URLs and login information for each.

Practitioner FAQ

Visit our Pro FAQ page to see a list of common questions we get asked about the questionnaire, labs, the report and signing up as a practitioner.

Knowledge Base

Detailed instructions on how to use the Metabolic Code® from the website store, point-of-care platform, and ordering questionnaires and labs. 

Still Need Assistance?

Practitioners, if you still have questions about your account, labs or patient reports please fill out the form below and our team will get back to you as soon as possible to assist. 

Get Started

Metabolic Code® is a personalized health evaluation program that creates a precise plan of action for people to live and feel better.

Enhance Your Practice

Our cloud-based point-of-care system makes it easy to manage patient information, generate personalized wellness plans, and deliver health products right to your patient’s doorstep.

Metabolic Code for you

Experience what so many others have done to rapidly improve their health and vitality long-term. We have lifestyle programs created for people with all types of goals and dietary needs.