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The POC syncs with client Fitbit devices to automatically pull Health metrics into their client profiles, for you as a provider to view within their POC accounts.

How clients can sync their Fitbit device and where to view metrics pulled #

Fitbit will pull the following data into the POC: 

  • Physical activity data (ie. walking, running, cycling, swimming, other)
    • Depending on the activity and the data available: Distance, Duration, and/or Calories Burned can be included as part of an entry
  • Daily steps
  • Body measurements (ie. weight, body fat percentage, waist circumference)
  • Weight from FitBit scale (a physical scale is required) 
  • Resting Heart Rate (if client FitBit device supports heart rate monitoring) 
  • Sleep (hours and minutes) 
  • Food tracking Total Calories, Carbs, Fat, Fiber, Protein, Sodium, Water (a single entry per day will come into POC that lists macronutrient totals from the day, which applies to data that goes from a client directly into Fitbit)
  • If your client has a MyFitnessPal account that they’ve synced with their Fitbit, then additional data will pull in to POC. 

Data will be entered into a client’s Journal and visible on your feed. Most of this data will pull in as a single daily entry (ie. total steps for the day). 

Additionally, in order for information to sync properly, you as the provider must enable the ability to track metrics that sync from Fitbit within the client’s settings. Navigate to your client’s profile, and click on “Actions” and select the “Settings” tab. Under the “Metrics” box, you can select/de-select the metrics setting you wish to track for your client. For example, if the “Weight” button is not selected, weight data will not sync from Fitbit, even if the client has linked their Fitbit account with POC. 

Here is a Client Guide to syncing with Fitbit devices, which we encourage you to share with your clients.

If you would like to turn off the ability for your clients to sync their Fitbit with the POC, you can navigate to your account Settings section, and disable “Fitbit” This can be enabled / disabled on a global, group, and individual client basis. If you have disabled this, Clients will not see the ability to Integrate their Fitbit account with POC when they navigate to Integrations.

Fitbit syncs every 2 hours with the POC app.

How clients can un-sync their Fitbit devices #

If you’d like assistance with un-syncing a Fitbit device on behalf of a client, please contact our Support page HERE

Information on the Fitbit-POC Sync & best practices #

  • Fitbit will sync data onto the POC once a day, every day in the morning.
  • After your client syncs their Fitbit with POC, entries will take 24 hours to first appear.
  • If there are day lapses between entries, it means that the client did not wear their Fitbit, or that FitBit did not record the data to their online servers.

Additional resources #

Practitioner Support: Submit your questions through the form on the Support page HERE

POC Weekly Training: Join one of our weekly trainings to ask questions and work through settings. Link to upcoming events is also listed on the practitioner support page HERE

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