There may be instances in which you’d like to refund a payment for a client, or stop future payments within a recurring Client Package. For example, if a client decides to stop working with you, and you’d like to prevent future payments, you will want to change their subscription status.
The Point-of-Care (POC) Platform enables you to directly refund a client the full amount or a partial amount of a payment received through the platform. There is no charge to you, or to your client, to initiate a refund, and the full amount paid by the client will be refunded to the client, unless you indicate a partial refund. Here are instructions to do this:
There may be instances in which you would like to stop a payment from a Client Package. This will ensure that clients are not charged for a service that they no longer need. Clients will not be charged for any recurring payments on that particular package. To do this:
Clients will not receive an e-mail notification that you have stopped payments, so you may want to let your client know that you have made this adjustment in their account.
Practitioner Support: Submit your questions through the form on the Support page HERE
POC Weekly Training: Join one of our weekly trainings to ask questions and work through settings. Link to upcoming events is also listed on the practitioner support page HERE
Metabolic Code® is a personalized health evaluation program that creates a precise plan of action for people to live and feel better.
Our cloud-based point-of-care system makes it easy to manage patient information, generate personalized wellness plans, and deliver health products right to your patient’s doorstep.
Experience what so many others have done to rapidly improve their health and vitality long-term. We have lifestyle programs created for people with all types of goals and dietary needs.